ACI EUROPE and ACI ASIA–PACIFIC presentThe Commercial Conference
Register for Airport Exchange early
- Discounted rates on accommodation
- 15% discount on Etihad flights
- Please check visa requirements
Conference Theme Announced:
"Creating environments to inspire consumer and commercial success"
This conference will focus on strategies to deliver a unique commercial environment, including e-commerce and real estate to fully engage brands, concessionaires and passengers to maximise commercial revenues.
Conference programme for Tuesday 29 November 2011
09.00 – 10.00
Keynote Arena
Welcome addresses and keynote presentations from :
Olivier Jankovec, Director General, ACI EUROPE
Patti Chau, Regional Director, ACI Asia-Pacific
Jim Bennett, CEO, Abu Dhabi Airports Company (ADAC)
Kevin Knight, Chief Officer of Strategy and Planning, Etihad Airways
10.00 – 11.00
Official Exhibition Opening and Coffee Break
COMMERCIAL CONFERENCE
"CREATING ENVIRONMENTS TO INSPIRE CONSUMER AND COMMERCIAL SUCCESS"
11.00 – 11.30
Opening Session
Welcome Address:
John London, Business Manager, Chauntry and Vice-Chairman, ACI EUROPE Commercial FOrum
Keynote Address:
DELIVERING A UNIQUE COMMERCIAL ENVIRONMENT THAT ENGAGES BRANDS, CONCESSIONAIRES AND PASSENGERS – EXPERIENCES FROM EUROPE AND ASIA
- Declan Collier, CEO, DAA and President ACI EUROPE,
11.30 – 13.00
First Working Session
OUTSTANDING COMMERCIAL DEVELOPMENT STRATEGIES
Chairman's Presentation:
GROWING REVENUES USING INNOVATION AND PARTNERSHIP - "SHOP-DINE-UNWIND"
Chairman: Dan Cappell, Vice President for Non-Aeronautical Revenues and Business Development, Abu Dhabi Airports Company (ADAC)
A WORLD CLASS RETAIL EXPERIENCE AT DUBAI INTERNATIONAL AND DUBAI WORLD CENTRAL-AL MAKTOUM INTERNATIONAL
Eugene Barry, Vice President Commercial, Dubai Airports
HOW WILL THE NEW TERMINAL T2 AT MUMBAI CHHATRAPATI SHIVAJI INTERNATIONAL AIRPORT ACHIEVE ITS AIM OF DELIVERING AN EXTENSIVE AND INSPIRING COMMERCIAL MIX?
Belinda Ohanoglu, General Manager Commercial, Mumbai International Airport
13.00 – 14.15
Networking Lunch in the Exhibition
14.15 – 15.45
Second Working Session
ADDRESSING THREATS AND OPPORTUNITIES TO COMMERCIAL SUCCESS
PANEL SESSION WHERE EACH PRESENTER DELIVERS A PRESENTATION LIMITED TO TEN MINUTES, OUTLINING THEIR VIEWS ON THE THREATS AND OPPORTUNITIES IN THE MARKETPLACE. AFTER ALL OF THE PRESENTATIONS, THE SESSION WILL BECOME AN INTERACTIVE DISCUSSION BETWEEN PANELLISTS AND THE AUDIENCE
Chairman:
Michael Barrett, Executive Officer, Asia Pacific Travel Retail Association (APTRA)
PANELLISTS:
Brian Collie, Chairman of Luxury Reatail and Non Executive Director, McArthurGlen
- Belinda Ohanoglu, General Manager Commercial, Mumbai International Airport
- Pat Kennedy, Vice President of International
Operations, Hertz
Eamon Foley, Director General, Aer Rianta International
Danika Ahr, Head of Legal and Corporate Affairs, British American Tobacco Intern. Ltd
15:45 – 16.30
Networking Coffee Break in the Exhibition
16.30 – 17.30
Keynote Arena
EMERGENCY PLANNING AND CRISIS MANAGEMENT CEO PANEL
PANELLISTS INCLUDE:
- Declan Collier, CEO, Dublin Airport Authority
Kosaburo Morinaka, President & CEO, Narita
International Airport Corporation, Japan and Second Vice President, ACI Asia-Pacific
Arnaud Feist, CEO, Brussels Airport
Graham Lake, Director General, CANSO
Close of Conference
19.30 – 23.00
GALA DINNER
AT EMIRATES PALACE
Hosted by
Conference programme for Wednesday 30 November 2011
09.00 – 10.00
Keynote Arena
Keynote Presentations from:
Tan Sri Bashir, Managing Director, Malaysia Airports and President , ACI Asia-Pacific
Rohit Talwar, Global Futurist, CEO and Founder Fast Future Research
10.00 – 10.45
Networking Coffee Break in the Exhibition
10.45 – 12.15
Third Working Session
WHERE NEXT FOR ONLINE
E–COMMERCE FOR AIRPORTS? - RISING TO THE CHALLENGE OF INTERNET SALES
Chairman's Introduction:
SETTING THE SCENE - AN OVERVIEW OF THE CHALLENGES, AIRPORT RESPONSES AND CHANGING CONSUMER TRENDS
- John London, Business Manager, Chauntry and Vice-Chairman, ACI EUROPE Commercial Forum
UTILISING SOCIAL MEDIA - FACEBOOK AND TWITTER - FOR COMMERCIAL RETURN
Shashank Nigam, CEO, SimpliFlying
MOBILE APPS - PROMOTING PRODUCTS AND SERVICES USING COSTUMER PROFILING TECHNIQUES. RESULTS FROM A YEAR OF EXPERIENCE AT BOSTON LOGAN INTERNATIONAL AIRPORT
Christina Cassots, Vice President and Leader Airport Services, SH&E
THE FUTURE OF AIRPORT RETAIL - INTEGRATING ONLINE AND PHYSICAL SALES
- Rohit Talwar, Global Futurist, CEO and FounderFast Future Research
12.15 – 13.45
Networking Lunch in the Exhibition
13.45 – 15.15
Fourth Working Session
DELIVERING EFFECTIVE REAL ESTATE STRATEGIES TO MAXIMISE COMMERCIAL REVENUES
Chairman's presentation:
SKYCITY LLC, AND ADAC SUBSIDIARY WILL OPERATE AIRPORT FREE ZONES, BUSINESS PARKS AND "ONE-STOP-SHOP" SERVICES IN ABU DHABI. HOW WILL IT MAZIMISE UPON ITS 12KM2 JURISDICTION AREA?
Ramy Jallad, VP of Property, Abu Dhabi Airports Company (ADAC)
FRANKFURT'S AIRPORT CITY – HOTELS, CONFERENCE, TRADE SHOW AND EXHIBITION SPACE, RECREATIONAL FACILITIES, BARS AND RESTAURANTS, AND RETAIL OUTLETS
Georg Fuhrmann, Head of Retail Commercial Management, Fraport AG
PROPERTY STRATEGIES FOR AIRPORTS WITH BUSINESS AVIATION TRAFFIC
Steve Jones, Air General Manager, Al Bateen Executive Airport*
13.45 - 15.45
REVENUE MASTERCLASS
Sponsored by:
Location: IT, Facilitation and Costumer Service Conference Room
15.30 – 17.30
Closing Reception
Sponsored by:
* Invited
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Keynote Arena
New for 2011Delegates from all 6 conference streams will come together at the beginning and end of each day to hear from the air-transport sectors most influential figures on key industry issues, as well as the latest developments and strategies from their business. Welcoming an audience of more than 1000 conference delegates from across Europe and Asia to this Keynote Arena, this provides an unrivalled platform of learning and ensures all delegates can make the most of their time in Abu Dhabi.
