Airport Operations Conference

Airport Operations and Facilitation Conference

This year’s Airport Operations and Facilitation Conference has a truly progressive theme, focusing on how airports are harnessing new technologies to deliver operational excellence. Airports, airlines, technology providers, and regulators will offer their perspectives on the concepts and initiatives poised to shape future airport operations. EASA’s new Basic Regulation, SESAR, remote towers, innovation hubs, blockchain, UAVs, autonomous vehicles, and end-to-end biometric-enabled passenger processing, are just some of the topics under discussion.

The 2018 conference agendas are currently being developed. Meanwhile, please find below the 2017 conference programme, which provides insight into the quality of the speakers and the key areas of focus.

Wednesday 6th December - Day 1

09:00 - 10:00

Welcome Addresses in the Keynote Arena

(For all delegates)

Welcome from the Host


Sheikh Aimen Ahmed Al Hosni


Oman Airports Management Company

State of the Industry Address

Director General

Olivier Jankovec

Director General


Welcome from ACI Asia-Pacific

Regional Director

Patti Chau

Regional Director

ACI Asia-Pacific

10:00 - 10:45
Official exhibition opening & coffee break
10:45 - 12:30

Global Leaders Masterclass: Part I

(For all delegates)

Airport chiefs from across the Middle East region come together to discuss key market, operational, and developmental forces driving change.


Managing Director

George Karamanos

Managing Director

KPI Aviation Marketing Solutions

Global Leaders:

“Growing gateways to beauty and opportunity:” OAMC’s five-year strategic plan. The OAMC’s five-year strategy sets out the purpose, vision and mission for the company and outlines the strategic roadmap to support achieving the national objective of diversifying the economy by establishing a strong aviation sector. The central focus of Strategy2020 between 2016-2020 is to open new Muscat Airport, to strengthen Muscat as a Hub Airport in the region and to foster Salalah, Sohar and Duqum Airport as a touristic and business trade destination. OAMC is using this strategy by actively living the company’s purpose to grow Oman’s gateways to beauty and opportunity by connecting Oman to the rest of the world, thereby contributing to prosperity and well-being of the Sultanate of Oman and its people.


Sheikh Aimen Ahmed Al Hosni


Oman Airports Management Company

In order to maintain its “focus on high growth regions which enable TAV to outpace global trends and European counterparts” is TAV looking to step-up its “smart growth” strategy, in particular in terms of increasing “acquisition opportunities” and growing the contribution of TAV service companies?

President and CEO

Dr Sani Şener

President and CEO

TAV Airports

Just a brief disruption for a disruptor? How optimistic is Hamad International Airport that it can both maintain its position, and then re-grow after the current political situation subsides? World Cup 2022: how does the hosting of this major event translate into a lasting dividend for a hub airport?

Chief Operating Officer

Badr Mohammed Al Meer

Chief Operating Officer

Hamad International Airport

12:30 - 13:45
Lunch break
13:45 - 15:15

Remote Towers and the Digitalising of Middle Eastern and European ATM Infrastructure

First Working Session


David McMillan


ATM Policy Institute

Defining Keynote Presentation:

SESAR, the EU’s flagship project for modernising air traffic management, is now deep into the 2014–20 deployment phase. How is the ambitious and large-scale implementation of ATM infrastructure progressing as the new harmonised means of enhancing both air traffic and ground movement safety?

Peter Hotham

Deputy Executive Director

SESAR Joint Undertaking


The London City Airport remote tower concept: why “augmented reality is the real game changer”.

Alison Fitzgerald


London City Airport

Remote tower implementation in Europe and the Middle East: Why remote tower works for some regional airports but not others, and why major airports like Abu Dhabi are investigating remote towers as a “redundant tower” solution

Conor Mullan

Managing Director

Think Research

The SESAR Deployment Airport Grouping (SDAG) has a roadmap for modernising airport ATM tasks and you can receive funding of up to 50% of the total investment

Luc Laveyne

Senior Adviser Single European Sky


A unique and practical insight into the liberalisation of air traffic markets: How real choice delivers value to airports worldwide

Paul Reid


Air Navigation Solutions Ltd

15:15 - 16:00
Coffee break
16:00 - 17:30

Operational Readiness and Airport Transfer – ORAT: Case Studies and Consulting Solutions for the Smooth Opening of New Airport Infrastructure

Second Working Session


Moderator’s presentation and introductory remarks covering the Oman Airports Management Company-Munich Airport cooperation for operational readiness and transfer of the new international airports of Muscat and Salalah

Ivonne Kuger

Vice President Operations

Munich Airport International

Celebrating its first year of successful operations in KSA, daa International’s contract for the management of King Khaled International Airport Terminal 5, Riyadh, centres on the theme of “Transforming Together with RAC (Riyadh Airports Company)” and also includes a strong focus on the generation of future commercial revenues

Colm Moran

Chief Executive

daa International

Saud Al-Sabhan

Marketing Director

Riyadh Airports Company

The experience of working with Munich Airport partners in support of the opening of the new Muscat and Salalah Airport facilities

Saud Nasser Al Hubaishi

Acting GM Readiness

Oman Airports Management Company

What makes great ORAT? (Draw on the recent diverse examples of ADPM’s ventures with TAV at Zagreb Airport and with VINCI Airports in Santiago)

Loïc Briand

Project Director

ADP International

The ORAT Project at New Istanbul Airport

Stephan Schwolgin

Senior Project Engineer, ORAT Project Manager at New Istanbul Airport (iGA)

Copenhagen Airports

Thursday 7th December - Day 2

09:00 - 10:30

Global Leaders Masterclass: Part II

Part II

Airport chiefs come together to discuss key market, operational, and developmental forces driving change.


Managing Director

George Karamanos

Managing Director

KPI Aviation Marketing Solutions

Global Leaders:

Drawing on the extensive regional and international expertise of its shareholders in airport operation and construction, Airport International Group has invested nearly $1 billion in the rehabilitation of Queen Alia International Airport facilities through two phases opening in 2013-16. Have these developments had the desired effect with airline customers and travellers? The corporate plan “to increase capacity even further to 16 million passengers” would represent a doubling in traffic. How does AIG aim to achieve this?

CEO Airport International Group

Kjeld Binger

CEO Airport International Group

Operator of Queen Alia International Airport

Explain the scope and timescale of the Delhi Airport Expansion and the recently announced “greenfield airport” at Mopa in North Goa. Besides Hyderabad Airport, GMR also operates Cebu International Airport, Philippines, and has been selected to develop, operate and manage the new airport serving Heraklion in Greece. What is expectation of these overseas investments and what is the future vision for GMR’s place in the world of major airport groups?

CEO - Corporate

P S Nair

CEO - Corporate

GMR Airport Developers Ltd

Bahrain’s $1bn Airport Modernization Program has the aim of elevating the airport’s infrastructure and services in line with the highest levels of safety, security, technology and environmental standards.” In what way will the new terminal meet these goals? The new BIA facilities will offer enough capacity for 50% growth on current levels – what is the growth strategy?


Mohamed Yousif Al Binfalah


Bahrain Airport Company

10:30 - 11:00
Coffee break
11:00 - 12:30

The Airport Operations Leaders’ Conversation: Finding the means to grow – while maintaining excellent operational efficiency

Third Working Session


Guillaume Burghouwt

Senior Advisor Group Strategy

Royal Schiphol Group

Defining Presentation:

Hamad International Airport is to press ahead “as soon as possible” with Concourse F, taking capacity to 65 million passengers. How will the new building benefit from experiences gained since the original campus opened in 2014?

Ioannis Metsovitis

Vice President Operations

Hamad International Airport


Driving ground performance and on-time departures at the world’s busiest single-runway airport.

Neil Harvey

Head of Airline Performance

Gatwick Airport

Managing major organisational change, strategic direction, and the performance of new airport operations at Muscat, Salalah and at regional airports across the Sultanate of Oman

David Wilson


Oman Airports Management Company

12:30 - 13:30
Lunch Break
13:30 - 14:45

Baggage as a service: a revolutionary vision for baggage to 2025

Fourth Working Session


The new ACI EUROPE Guidelines on Passenger Services

Federico Bonaudi

Manager: Facilitation, Parliamentary Affairs & Regional Airports


Joint Presentation:

The findings in the “Baggage as a Service” platform

Ad Rutten

Special Advisor

Baggage as a Service

Katinka Bergema

Researcher in PASSME

Delft University of Technology


Wissam Andary

Sales Manager EMEA


14:45 - 15:15

Keynote Finale

In the Keynote Arena

Keynote speaker

Extending Airport Capacity with Hyperloop 

With speeds 2-3 times faster than high-speed rail, Hyperloop offers an opportunity to link regional airports with inter-airport transport times comparable to terminal transfers, as well as connect the airport with urban centers. How will the Hyperloop impact commercial considerations for future airport planning and development, and what are the plans for its introduction into the Middle East and India

Managing Director of Middle East and India

Harj Dhaliwal

Managing Director of Middle East and India

Hyperloop One

Oman’s first low-cost carrier plays an instrumental role within ASAAS’ tourism/transportation investment strategies, themselves a key component of Oman’s diversification agenda

CEO, Muscat National Development & Investment Company (ASAAS)

Sheikh Khalid bin Hilal Al Yahmadi

CEO, Muscat National Development & Investment Company (ASAAS)

Chairman, Salam Air

Endorsement from attendees of ACI Airport Exchange 2017:

KONE Elevators and Escalators
Oman Airports Management Company
One Works

All of the conferences were very interesting and the timings were perfect – it was just the right amount of time for each speaker and it was very engaging. The topics were also very relevant. Overall, I attended most of the sessions and I really liked them; we found very new concepts and new technologies.

Dalia Elbaltaji, Account Manager, SITA, and Laike Tafesse, Director Solution Design, Airport Solution Line - SITA

I attended the Security & Crisis Management Summit which was focused on inside threats and all of the speakers that I heard were focusing on the matter and were giving very nice suggestions for the future. The level was very high and met my expectations for sure.

Massimo Bonechi, Defence Security & Transportation Direction - Thales

The whole organisation behind the event was great and I particularly enjoyed the fact that there were different sessions of the conference. It is interesting because sometimes you tend to think that something might not be of your core interest but it turns out to be. And also, I really enjoyed the networking and in general coming together with the people from the industry.

Peder Beausang, Corporate Crisis Manager, Corporate Security and Safety - Swedavia

Discussions in the conference sessions have been very engaging, with a lot of interaction between the speakers and the audience. The networking has been excellent – I am pleased with the good contacts we have made both regionally and internationally.

Tuukka Pakkala, Head of Global Escalator Offering - KONE Elevators and Escalators

It has been a very big event, with lots of exhibitors and a very high standard of organisation. Overall, I am amazed at the quality of ACI Airport Exchange.

Mohamed Al Husaini, CEO Office Manager - Oman Airports Management Company

ACI Airport Exchange has been excellent. It has been very well attended, the conference sessions have been interesting, and there has been a good level of engagement between participants.

Giulio De Carli, Founder and Managing Partner - One Works