Airport exchange - Digital Innovation Summit

Digital Innovation Summit

Digital innovation is a theme which permeates each conference at this year’s ACI Airport Exchange. A common thread is how digital transformation is truly at the heart of developing sustainable, secure, safe, and successful airports. Airports, airlines, technology providers, and regulators will share their perspectives on redefining the end-to-end passenger experience.

The 2018 conference agendas are currently being developed. Meanwhile, please find below the 2017 conference programme, which provides insight into the quality of the speakers and the key areas of focus.

Wednesday 6th December - Day 1

09:00 - 10:00

Welcome Addresses in the Keynote Arena

(For all delegates)

Welcome from the Host


Sheikh Aimen Ahmed Al Hosni


Oman Airports Management Company

State of the Industry Address

Director General

Olivier Jankovec

Director General


Welcome from ACI Asia-Pacific

Regional Director

Patti Chau

Regional Director

ACI Asia-Pacific

10:00 - 10:45
Official exhibition opening & coffee break
10:45 - 12:30

Global Leaders Masterclass: Part I

(For all delegates)

Airport chiefs from across the Middle East region come together to discuss key market, operational, and developmental forces driving change.


Managing Director

George Karamanos

Managing Director

KPI Aviation Marketing Solutions

Global Leaders:

“Growing gateways to beauty and opportunity:” OAMC’s five-year strategic plan. The OAMC’s five-year strategy sets out the purpose, vision and mission for the company and outlines the strategic roadmap to support achieving the national objective of diversifying the economy by establishing a strong aviation sector. The central focus of Strategy2020 between 2016-2020 is to open new Muscat Airport, to strengthen Muscat as a Hub Airport in the region and to foster Salalah, Sohar and Duqum Airport as a touristic and business trade destination. OAMC is using this strategy by actively living the company’s purpose to grow Oman’s gateways to beauty and opportunity by connecting Oman to the rest of the world, thereby contributing to prosperity and well-being of the Sultanate of Oman and its people.


Sheikh Aimen Ahmed Al Hosni


Oman Airports Management Company

In order to maintain its “focus on high growth regions which enable TAV to outpace global trends and European counterparts” is TAV looking to step-up its “smart growth” strategy, in particular in terms of increasing “acquisition opportunities” and growing the contribution of TAV service companies?

President and CEO

Dr Sani Şener

President and CEO

TAV Airports

Just a brief disruption for a disruptor? How optimistic is Hamad International Airport that it can both maintain its position, and then re-grow after the current political situation subsides? World Cup 2022: how does the hosting of this major event translate into a lasting dividend for a hub airport?

Chief Operating Officer

Badr Mohammed Al Meer

Chief Operating Officer

Hamad International Airport

12:30 - 13:45
Lunch break
13:45 - 15:15

Technologies and customer experience: are airports and airlines meeting travellers’ expectations?

First Working Session


Neil Pakey


Regional and Business Airports Group (RABA)

Keynote Speaker:

Chinese airports are intensively pursuing digital transformation requiring comprehensive application of new technology in a desire to create “smart airports”:  An examination of planning-stage-to-implementations best practice

Xi Lin

Director of Aviation Sector

Huawei Enterprise Business Group

Defining presentation:

The digital future – a 360-degree perspective of industry trends

Carlos Kaduoka

Director Consulting



The Improved Level of Service (LoS) Concept

The revised LoS framework has been jointly developed by IATA & ACI and has been released in the 10th edition of the Airport Development Reference Manual (ADRM). Are enough airports using these guidelines for meeting traveler expectations and aviation industry ambitions?

Jurgen Renner

Project Lead – Level of Service


A real problem-solving case study – Copenhagen Airports’ use of data and innovation to create balance between demand and supply for taxis

With its new taxi management system, CPH has been able to satisfy stakeholders, build support of the taxi industry, ensure a far better passenger experience, and remove the physical taxi queue away from airport premises to the cloud. Defend the claim that: “Innovation, teamwork, technology, data exchange and predictive modelling have been some of the key ingredients in this success.”


Thomas Hoff Andersson

Rapporteur of the ACI EUROPE Task on Border Control and Director of Passenger and Terminal Services

Copenhagen Airports

15:15 - 16:00
Coffee break
16:00 - 17:30

How to put innovation at the heart of governance and corporate strategy

Second Working Session


Should airports invest in innovation? An analysis of Hamad International Airport’s transformation journey.

Sujata Kumar Suri

Vice President – Strategy and Development

Hamad International Airport

Defining Presentation:

Airport Digital Transformation: Is this happening at anything like enough speed?

Michael Zaddach

Chair, ACI World IT Standing Committee, Lead of Digital Task Force and Senior Vice President Service Division Information Technology

Munich Airport International


The new Muscat International Airport: How technology is being be used to enhance customer value

Dr Moaman Mohammed Al Busaidi

GM Information & Communication Technology

Oman Airports Management Company

Innovation strategies towards the Airport of the Future

Dr. Anil Khurana

Managing Partner

Price Waterhouse Cooper’s

Thursday 7th December - Day 2

09:00 - 10:30

Global Leaders Masterclass: Part II

Part II

Airport chiefs come together to discuss key market, operational, and developmental forces driving change.


Managing Director

George Karamanos

Managing Director

KPI Aviation Marketing Solutions

Global Leaders:

Drawing on the extensive regional and international expertise of its shareholders in airport operation and construction, Airport International Group has invested nearly $1 billion in the rehabilitation of Queen Alia International Airport facilities through two phases opening in 2013-16. Have these developments had the desired effect with airline customers and travellers? The corporate plan “to increase capacity even further to 16 million passengers” would represent a doubling in traffic. How does AIG aim to achieve this?

CEO Airport International Group

Kjeld Binger

CEO Airport International Group

Operator of Queen Alia International Airport

Explain the scope and timescale of the Delhi Airport Expansion and the recently announced “greenfield airport” at Mopa in North Goa. Besides Hyderabad Airport, GMR also operates Cebu International Airport, Philippines, and has been selected to develop, operate and manage the new airport serving Heraklion in Greece. What is expectation of these overseas investments and what is the future vision for GMR’s place in the world of major airport groups?

CEO - Corporate

P S Nair

CEO - Corporate

GMR Airport Developers Ltd

Bahrain’s $1bn Airport Modernization Program has the aim of elevating the airport’s infrastructure and services in line with the highest levels of safety, security, technology and environmental standards.” In what way will the new terminal meet these goals? The new BIA facilities will offer enough capacity for 50% growth on current levels – what is the growth strategy?


Mohamed Yousif Al Binfalah


Bahrain Airport Company

10:30 - 11:00
Coffee break
11:00 - 12:30

Combining the power of great-hope technology with big data

Third Working Session


Right-sizing data to create the Better Airport®: Based on its diverse experience ranging from Copenhagen, Heathrow, Genève, Dublin etc – what data is needed to create the solutions airports need to forecast and manage traffic more efficiently, and therefore improve throughput, resource utilisation, and customer experience?

Anders Dohn

Managing Partner

Copenhagen Optimization


The ISO standardisation of blockchain technology: The “next frontier” is the world’s first “gate-less border,” combining biometric verification and blockchain technology to produce a non-stop journey using digitised passports at Dubai Airport. Can Dubai’s seamless solution seemingly be adopted by other airports?

Paul Ferris

Chair of ISO Identity Working Group and CEO


Redefining social customer service: Airports as diverse as Dubai and Birmingham are using personalised, real-time flight information (in both English and Arabic) based on the travellers’ individual social profiles which can also include tailored airport offers. While Twitter and Facebook offer obvious platforms to mass marketing campaigns, how do airports get around the fact that the customer is typically unknown in advance?

Paul Brugger

Founder and CEO


Special Presentation

The Digital Transformation Report Launch

Serge Yonke Nguewo

Senior Manager, Facilitation and IT

ACI World

12:30 - 13:30
Lunch Break
13:30 - 14:45

The utopian combination: Technology for enhancing both commercial revenues and passenger experience

Fourth Working Session


Kashif Khaled

Campaign Manager – Gulf Region


Defining Presentation:

Different approaches to setting up commercial infrastructure – how to avoid just the ‘four wall’ approach

Keith Hunter


Hunter Palmer – Global Retail Solutions

Joint Presentation:

Defend the claim: “This is what has to change for airport retail to survive” – the launch of the omnichannel e-commerce platform at Frankfurt Airport

Kian T. Gould



Jens Paul

Vice President eCommerce



Private Cloud, Smart Airports and Smart Ticketing


  • What are the benefits of the Cloud-based infrastructure of the new facilities at Muscat and Salalah Airports?


  • Agile and Smart Airports and Airlines – creating a foundation for launching next generation services to improve operational and passenger experience.


  • Smart Ticketing with Block Chain technologies – how it can be used to improve ticketing, baggage handling and loyalty programmes.
Naseer Ahmad Khan

Managing Director


If airport assets and passenger flow could be tracked, managed and matched to customer desires and expectations in real time, the passenger experience would be hugely improved. So can airports do this?

Paul Broekhuizen

Vice President MyVia


14:45 - 15:15

Keynote Finale

In the Keynote Arena

Keynote speaker

Extending Airport Capacity with Hyperloop 

With speeds 2-3 times faster than high-speed rail, Hyperloop offers an opportunity to link regional airports with inter-airport transport times comparable to terminal transfers, as well as connect the airport with urban centers. How will the Hyperloop impact commercial considerations for future airport planning and development, and what are the plans for its introduction into the Middle East and India

Managing Director of Middle East and India

Harj Dhaliwal

Managing Director of Middle East and India

Hyperloop One

Oman’s first low-cost carrier plays an instrumental role within ASAAS’ tourism/transportation investment strategies, themselves a key component of Oman’s diversification agenda

CEO, Muscat National Development & Investment Company (ASAAS)

Sheikh Khalid bin Hilal Al Yahmadi

CEO, Muscat National Development & Investment Company (ASAAS)

Chairman, Salam Air

Endorsement from attendees of ACI Airport Exchange 2017:

KONE Elevators and Escalators
Oman Airports Management Company
One Works

All of the conferences were very interesting and the timings were perfect – it was just the right amount of time for each speaker and it was very engaging. The topics were also very relevant. Overall, I attended most of the sessions and I really liked them; we found very new concepts and new technologies.

Dalia Elbaltaji, Account Manager, SITA, and Laike Tafesse, Director Solution Design, Airport Solution Line - SITA

I attended the Security & Crisis Management Summit which was focused on inside threats and all of the speakers that I heard were focusing on the matter and were giving very nice suggestions for the future. The level was very high and met my expectations for sure.

Massimo Bonechi, Defence Security & Transportation Direction - Thales

The whole organisation behind the event was great and I particularly enjoyed the fact that there were different sessions of the conference. It is interesting because sometimes you tend to think that something might not be of your core interest but it turns out to be. And also, I really enjoyed the networking and in general coming together with the people from the industry.

Peder Beausang, Corporate Crisis Manager, Corporate Security and Safety - Swedavia

Discussions in the conference sessions have been very engaging, with a lot of interaction between the speakers and the audience. The networking has been excellent – I am pleased with the good contacts we have made both regionally and internationally.

Tuukka Pakkala, Head of Global Escalator Offering - KONE Elevators and Escalators

It has been a very big event, with lots of exhibitors and a very high standard of organisation. Overall, I am amazed at the quality of ACI Airport Exchange.

Mohamed Al Husaini, CEO Office Manager - Oman Airports Management Company

ACI Airport Exchange has been excellent. It has been very well attended, the conference sessions have been interesting, and there has been a good level of engagement between participants.

Giulio De Carli, Founder and Managing Partner - One Works