Digital Innovation & Big Data Conference

Theme:

Building the optimum airport value proposition

Tuesday 5th December - Day 1

Speaker Invited

19:00 - 21:00

Welcome Reception hosted by Oman Airports Management Company

Wednesday 6th December - Day 2

Speaker Invited

09:00 - 10:00

Welcome Addresses in the Keynote Arena



CEO
Sheikh Aimen Ahmed Al Hosni

CEO

Oman Airports Management Company

Director General
Olivier Jankovec

Director General

ACI EUROPE

Regional Director
Patti Chau

Regional Director

ACI Asia-Pacific




10:00 - 10:45
Official exhibition opening & coffee break

Speaker Invited

10:45 - 12:30

Middle East Leaders Masterclass: Part I

Part I


Airport chiefs from across the Middle East region come together to discuss key market, operational, and developmental forces driving change.

Moderator


Managing Director
George Karamanos

Managing Director

KPI Aviation Marketing Solutions

Keynote speakers


CEO
Sheikh Aimen Ahmed Al Hosni

CEO

Oman Airports Management Company

CEO
Mohamed Yousif Al Binfalah

CEO

Bahrain Airport Company

CEO, Dammam Airports Company
Turki Al Jawini

CEO, Dammam Airports Company

Operator of King Fahd International Airport

Further Middle East Leaders to be announced shortly

Topics to be discussed


  • Recent radical traffic shifts (the “disruption of the disrupters”)
  • Continuous improvements to Middle East airport infrastructure and the operational readiness of new landmark airport facilities
  • Security, including the insider threat and the stresses and solutions to the lap-top ban
  • The progressiveness of customer service, and the pace of technological passenger experience development
  • The corporate responsibility of Middle East airports to show leadership in environmental best practice



12:30 - 13:45
Lunch break

Speaker Invited

13:45 - 15:15

Technologies and customer experience: are airports and airlines meeting travellers’ expectations?

First Working Session

Keynote Speaker:


Xilin Yuan

President, Transportation Sector

Huawei Enterprise Business Group

Defining presentation:


The digital future – a 360-degree perspective of industry trends

Carlos Kaduoka

Director Consulting

SITA

Speakers:


The Improved Level of Service (LoS) Concept

The revised LoS framework has been jointly developed by IATA & ACI and has been released in the 10th edition of the Airport Development Reference Manual (ADRM). Are enough airports using these guidelines for meeting traveler expectations and aviation industry ambitions?

Jurgen Renner

Project Lead – Level of Service

IATA

A real problem-solving case study – Copenhagen Airports’ use of data and innovation to create balance between demand and supply for taxis

With its new taxi management system, CPH has been able to satisfy stakeholders, build support of the taxi industry, ensure a far better passenger experience, and remove the physical taxi queue away from airport premises to the cloud. Defend the claim that: “Innovation, teamwork, technology, data exchange and predictive modelling have been some of the key ingredients in this success.”

 

Thomas Hoff Andersson

Rapporteur of the ACI EUROPE Task on Border Control and Director of Passenger and Terminal Services

Copenhagen Airports


15:15 - 16:00
Coffee break

Speaker Invited

16:00 - 17:30

How to put innovation at the heart of governance and corporate strategy

Second Working Session

Moderator:


Consumer behaviour trends at airports: a demand analysis for information, services, and comfort

Sujata Kumar

VP Strategy and Customer Experience

Hamad International Airport

Defining Presentation:


Airport Digital Transformation: Is this happening at anything like enough speed?

Michael Zaddach

Chair, ACI World IT Standing Committee, Lead of Digital Task Force and Senior Vice President Service Division Information Technology

Munich Airport International

Panel:


Debating how technology can be used to enhance the customer perception of value: Could pressure from airlines to reduce fees be offset if airports could demonstrate savings from next-generation systems and approaches?

Dr Moaman Mohammed Al Busaidi

GM Information & Communication Technology

Oman Airports Management Company

Mohammed Abusharia

Manager IT Projects

Abu Dhabi Airports

Vijayendra Shenoy

VP IT

Mumbai International Airport

Christian Poulsen

CIO and Vice President Assets & Technology

Copenhagen Airports

Speaker Invited

19:00 - 22:00

Gala Dinner

Thursday 7th December - Day 3

Speaker Invited

09:00 - 10:30

Middle East Leaders Masterclass: Part II

Part II


Airport chiefs from across the Middle East region come together to discuss key market, operational, and developmental forces driving change.

Moderator


Managing Director
George Karamanos

Managing Director

KPI Aviation Marketing Solutions

Keynote speakers


CEO Airport International Group
Kjeld Binger

CEO Airport International Group

Operator of Queen Alia International Airport

President and CEO
Dr Sani Şener

President and CEO

TAV Airports

Further Middle East Leaders to be announced shortly

Topics to be discussed


  • Recent radical traffic shifts (the “disruption of the disrupters”)
  • Continuous improvements to Middle East airport infrastructure and the operational readiness of new landmark airport facilities
  • Security, including the insider threat and the stresses and solutions to the lap-top ban
  • The progressiveness of customer service, and the pace of technological passenger experience development
  • The corporate responsibility of Middle East airports to show leadership in environmental best practice



10:30 - 11:00
Coffee break

Speaker Invited

11:00 - 12:30

Combining the power of great-hope technology with big data

Third Working Session

Moderator:


Capturing rich data insights to enable significant operational performance improvement, increased profitability, and the delivery of first-rate customer service: The London City Airport case study. London City Airport has tried a range of tools to achieve the goal of getting passengers from kerb to gate in 20 minutes with luggage, and in 15 minutes without luggage. How did video-based people-tracking finally deliver the desired data capture? What did the data say needed to be changed? What else did the data reveal? Was the ROI favourable, and how?

Fiona Strens

Chief Executive Officer

CrowdVision

Speakers:


Marc Mullen

VP Data & Analytics

DAA International

The ISO standardisation of blockchain technology: The “next frontier” is the world’s first “gate-less border,” combining biometric verification and blockchain technology to produce a non-stop journey using digitised passports at Dubai Airport. Can Dubai’s seamless solution seemingly be adopted by other airports?

Paul Ferris

Chair of ISO Identity Working Group and CEO

ObjectTech

Did Haneda Robotics Labs achieve the desired improved customer service and satisfaction goals?

Yutaka Kuratomi

Manager Corporate Planning Division

Japan Airport Terminal Co

What innovative technologies are supporting Dubai Airports’ DXB Plus programme to improve service and increase capacity to 118 million by 2023, before the transition to Phase 2 of Dubai World Central – Al Maktoum Airport?

Frank McCrorie

Senior Vice President of Operations

Dubai Airports


12:30 - 13:30
Lunch Break

Speaker Invited

13:30 - 14:45

The utopian combination: Technology for enhancing both commercial revenues and passenger experience

Fourth Working Session

Moderator:


Kashif Khaled

Campaign Manager – Gulf Region

IATA

Defining Presentation:


Different approaches to setting up commercial infrastructure – how to avoid just the ‘four wall’ approach

Keith Hunter

Former Senior Vice President, Qatar Duty Free and Co-founder/Partner

Hunter Palmer – Global Retail Solutions

Joint Presentation:


Defend the claim: “This is what has to change for airport retail to survive” – the launch of the omnichannel e-commerce platform at Frankfurt Airport

Kian T. Gould

CEO

AOE GmbH

Jens Paul

Vice President eCommerce

Fraport

Private Cloud, Smart Airports and Smart Ticketing

 

  • What are the benefits of the Cloud-based infrastructure of the new facilities at Muscat and Salalah Airports?

 

  • Agile and Smart Airports and Airlines – creating a foundation for launching next generation services to improve operational and passenger experience.

 

  • Smart Ticketing with Block Chain technologies – how it can be used to improve ticketing, baggage handling and loyalty programmes.
Naseer Ahmad Khan

Managing Director

ieon

Speaker Invited

14:45 - 15:15

Closing Keynote Address in the Keynote Arena

Grand Finale


Keynote speaker


oman air