PLATINUM SPONSOR
PLATINUM SPONSOR
GOLD SPONSOR
GOLD SPONSOR
GOLD SPONSOR
BRONZE SPONSOR

This year's conference programmes to be launched summer 2017

Airport-Development-and-Environment

About the conference

The Airport IT, Facilitation & Digital Engagement Conference Summit explores the technologies airports are implementing to future-proof their operations and communicate with travellers on a whole new level.

Airports, airlines and technology providers will share their insights in a programme complemented by presentations from technology innovators outside the industry, highlighting how they can help redefine the passenger experience.

Meet and hear presentations from:

  • IT Directors / CIOs
  • Marketing Directors / CMOs
  • Commercial Officers / CCOs
  • Heads of Innovation and Strategy
  • Communications Managers
  • Head of Terminals
  • Heads of Customer Care
  • Operations Managers
  • Project leaders
  • Technology giants
  • Solution providers and consultants

Key topic areas recently covered include:

  • Deep-dive’ Session on Hamad International
  • Keynote on Turkish Airlines’ hospitality
  • Technology choices for small, medium and large airports
  • Airports and Social Media
  • Big Data and the passenger

Subscribe to be kept updated

Key speakers at the last show included:

renaud-irminger
Renaud Irminger
Director of SITA Lab, SITA
ersin-inankul
Ersin İnankul
IT Director, İGA Havalimanları
alison-fitzgerald
Alison Fitzgerald
CIO, London City Airport
george-demetriades
George Demetriades
Director Information Technology & Telecommunications Business Unit, Athens International Airport
markus-ettlin
Markus Ettlin
Marketing Director, Gebr. Heinemann
Airport-Development-and-Environment

This year’s conference programme to be launched summer 2017

“Future-proofing your airport: Delivering safer capacity and operational efficiency
through new technologies, great strategies, and partnerships”

Programme - Wednesday 9th December 2015


  • 09:00 - 10:00

    Welcome address and keynotes

    For all delegates

  • Official exhibition opening and coffee

    10:00 - 11:00

  • 11:00 - 12:30

    Welcome and keynote addresses

  • Lunch on the exhibition floor

    12:30 - 13:45

  • 13:45 - 15:15

    Airport Facilitation & Customer Services Leaders Symposium

    What technologies should airports, large, medium and small, put their money and time into?

  • Coffee on the exhibition floor

    15:15 - 16:00

  • 16:00 - 17:30

    ‘Deep-dive’ Session

    How Doha moved from reacting to breakdowns to planning its maintenance, resulting in significant efficiency improvements and budget savings

  • Gala Dinner

    19:00 - 23:00
Next day

Programme - Thursday 10th December 2015


  • 09:00 - 10:00

    Day Two Keynote Addresses

    For all delegates

  • Coffee on the exhibition floor

    10:00 - 10:45

  • 10:45 - 11:20

    Welcome address and keynote

    Joint Session with Digital Engagement Summit


  • 11:20 - 12:15

    First Working Session

    What is the next step for airports & social media? Which platforms should you be investing in?
    Joint Session with Digital Engagement Summit

  • Lunch on the exhibition floor

    12:15 - 13:30

  • 13:30 - 15:00

    Second Working Session

    Big data and the passenger: What are the barriers and opportunities to the aspiration to engage with the passenger at every stage of their journey? Overcoming mutual suspicions.
    Joint Session with Digital Engagement Summit


  • 15:00 - 15:30

    Closing Keynote Address (for all delegates)

    What are the global competitive implications of combining the world’s biggest airport with ‘the largest airline on Earth’? Istanbul New Airport is also the first entirely tailor-made mega-hub – so will it also be a mega-carrier’s dream?

    Dr Temel Kotil
    Dr Temel Kotil
    General Manager and CEO
    Turkish Airlines
    President
    Association of European Airlines
    Turkish AirlinesAssociation of European Airlines
Previous Day

Endorsement from attendees of ACI Airport Exchange 2015:


ACI Airport Exchange has been superbly organised, as always. I found the conference sessions very interesting, and it has been a fantastic forum for both learning and networking
Dr Rainer Schwarz, Managing Director
The event has been excellent and informative. I have found the conference sessions very interesting – there was lots of interaction and debate. The exhibition has been great, with a huge amount of companies to see. I have enjoyed the networking opportunities.
Daan Achmad, Director of Human Capital, General Affairs & IT
It has been very interesting to hear from specialist speakers across the customer journey – it is clear that the value chain is becoming more aligned, and we are seeing more cooperation. The format of the conference sessions has worked very well, with a high level of debate and interaction with the audience. ACI Airport Exchange is also clearly very valuable in terms of networking opportunities.
Richard Jewsbury, Divisional Senior Vice President Projects
The conference sessions have been a very good source of exchange and experiences. There has been a good level of interaction between the speakers and the audience, which has allowed us all to share opinions. The networking opportunities have been fantastic, and really enjoyed the spectacular social events.
Florence Muls, External Communication Manager, Corporate Communications,
The conference sessions have been interesting, informative and contained diverse thoughts about the future. Most of the sessions I have attended have been based around security as this is the sector I work in. They have addressed all the things that airports are talking about, from contract management to security infrastructure and technology, and always connecting back to the passenger experience.
Kyile Whyte, Security Infrastructure & Equipment Manager
It has been a really good event and exhibition. It is the best of cultures between Europe and Asia, and of course with Turkey being one of the key drivers for aviation it is the right place and locations to do it, especially with the new airport. The most important part of the event is the exchange between Europe and Asia – even though aviation is a global business, the exchange between these two regions is very positive.
Pedro Alves, Business Development Manager
ACI always put on an incredible event and always offers fantastic networking opportunities, the conference and exhibition showcases the perfect balance between networking and meeting new people and customers.
Meric Döner, General Manager
I thought the conference sessions were really well organised and informative and the flow of the sessions have been organised very well. There have been lots of very interesting and relevant topics, and I haven’t been to any that are boring. People always question whether it is worth taking the time out of day jobs to attend conferences, and for me it absolutely has been worth it. Valuable connections, and very valuable information.
Tijen Cirig, Director, Airport Solutions
My time here has given me a better understanding about Turkish Airlines, and the new airport, which are areas that I am particularly interested in given that we provide construction and operation expertise to İGA, and it has provided some very valuable social opportunities.
Kwang Sik Song, Director / Airport Operation Group
It has been very good – we’ve had many planned and unplanned meetings here and it has been a good show. We’ve attended ACI Airport Exchange four or five times, and it is the event that is on our list to attend every year.
Matthew Horsman, Marketing & Communication, Market Development Executive
The venue itself is pretty spectacular and there has been some really key players from different sectors in the market showcasing at the exhibition. The conference topics have been really great and relevant, particularly with İGA’s involvement and the focus on the new airport. We have had a very productive few days and people have been very open about their challenges, such as maximising airport infrastructure.
Nick Stevens, Senior Solution Architect
It has been really good and we have made some very interesting and good contacts. At these kind of conferences and exhibitions it isn’t so much about the footfall – you only need one good contact to make it worth attending.
Liz Sian, Head of Sales & Marketing
This year has been very, very good. We’ve met many new customers, and we have also been able to learn about and see other new solutions and products in the market. Customers, airports and airlines have tried to learn more about our self-tagging products and we have been very pleased with not just the results, but also the venue, the location and the food. ACI Airport Exchange is very good for not only the external market, but also the internal market.
Borry Vrieling, Founder and Managing Director
It is our first time at ACI Airport Exchange, although we have visited other shows in the US, and we will definitely be attending this show next year. We are a niche market with our greenEMAS solution, but the customers that have come by have been interesting and valuable.