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Exhibitors

Aeroports de Paris Airport Carbon Accreditation Aoptix Atrics Analogic Bosch Bruel-and-Kjaer Cavotec Ceia Catecar DSA Esri Gilardoni Grenzebach Human Inform Morpho Safran Opto-Security Quintech Rapiscan Securitas Vanderland

Event Partner

Fondazione

Platinum Sponsor

Securitas

Gold Sponsor

Fondazione

Future Travel Experience Europe Conference

Through its website and events for travel industry stakeholders, Future Travel Experience focuses on the end-to-end travel process from the passenger point of view, from the moment of booking through to the collection of baggage at the arrival destination, and assesses how every aspect of the passenger experience on the ground can be improved.

After staging 6 highly acclaimed events in North America and 2 in Asia, the organisers have been inspired by our Airports 2020 theme and plan to deliver the best future ideas on improving the passenger experience on the ground, and how travel industry stakeholders should be adapting their strategies for the future in response to changing technologies and passenger needs.

Full conference details to be announced shortly

The FTE Europe conference will take place this year instead of the established ACI IT, Facilitation and Customer Service Conference to give a truly dedicated focus to the passenger in 2012, but there is huge crossover in terms of the topics covered so by reviewing the agenda of last year's conference below you will get a good indication of what subjects FTE Europe might tackle this year.

Conference rooms

ACI EUROPE and ACI ASIA–PACIFIC present
The IT, Facilitation and Customer Service Conference

The Airport Development and Environment Conference

Conference Theme:

"Does good automation make for good customer service?"

This dedicated IT conference will again bring together industry experts to provide a forum for air transport executives globally to share experiences and solutions on existing and future IT infrastructure and services.

Conference programme for Tuesday 29 November 2011

Opening Session

09.00 – 10.00

Keynote Arena

Welcome Addresses and Keynote Presentations from:

  • ACI EUROPE Olivier Jankovec,
    Director General,
    ACI EUROPE
  • ACI ASIA PACIFIC Patti Chau,
    Regional Director,
    ACI Asia-Pacific
  • ADAC Jim Bennett,
    CEO,
    ADAC
  • Etihad Kevin Knight,
    Chief Officer of Strategy and Planning,
    Etihad Airways

10.00 - 11.00
Official Exhibition Opening and Coffee Break

IT, FACILITATION & CUSTOMER SERVICE
"DOES GOOD AUTOMATION MAKE FOR GOOD CUSTOMER SERVICE?"

11.00 - 11.30

Opening Session

Welcome Address:

  • ACI EUROPE Federico Bonaudi,
    Policy Manager,
    Facilitation,
    Parliamentary Affairs,
    and Regional Airports,
    ACI EUROPE
  • ACI EUROPE Arturo Garcia-Alonso,
    Manager Facilitation and
    Airport IT, ACI World

Keynote Address:

Antoine Rostworowski

ADVANCED AUTOMATION STRATEGIES TO ENHANCE AIRPORT EFFICIENCIES AND THE PASSENGER EXPERIENCE

  • Antoine Rostworowski,
    irector, Industry Relations,
    Aéroports de Montréal and Vice Chair,
    ACI World IT Standing Committee

11.30 – 13.00

First Working Session
INNOVATION TO IMPROVE PERFORMANCE AND CUSTOMER SERVICE

Modern terminal

Chairman's Introduction:

HOW AN "INTELLIGENT AIRPORT" CAN HELP IMPROVE CUSTOMER SERVICE

  • SITA Catherine Mayer,
    Vice President,
    Airport Service,SITA

NARITA AIRPORT'S I-AIRPORT PROJECT

  • Narita Airport Kazumi Hiraoka,
    Senior Manager, IT
    and Communications Systems,
    Narita International Airport Corporation

INNOVATION TO IMPROVE PERFORMANCE AND CUSTOMER SERVICE - AUTOMATED BORDER CONTROLS

  • ANA Aeroportos Carlos Madeira,
    Vice President,
    ANA Aeroportos de Portugal S.A.

THE AIRPORT METAMORPHOSIS – FRAPORT'S APRROACH TO BRING BACK THE CHARM OF TRAVELLING

  • Fraport Anne Reinhardt-
    Lehmann,
    Senior Vice President
    Customer Management,
    Fraport AG

13.00 – 14.45
Networking Lunch in the Exhibition

14.15 – 15.45

Second Working Session
UTILISING MOBILE TECHNOLOGIES AND SOCIAL MEDIA TO ENHANCE PASSENGER EXPERIENCES AND REVENUES

Chairman:

  • T Systems Josef Schmitz,
    Head of Travel,
    Transport and Logistics,
    T-Systems International GmbH

ENHANCING THE PASSENGER EXPERIENCE AT DUBAI INTERNATIONAL THROUGH REAL TIME PROCESS MONITORING

  • Dubai Airports Sujata Suri,
    Service Development,
    Dubai Airports
  • Amor Group Martin Bowman,
    Transport
    Sector Director,
    Amor Group

Second working session

WHAT OPPORTUNITIES WILL NFC OFFER TO AIRPORTS, AIRLINES AND CONCESSIONAIRES?

  • ARINC David Kershaw,
    Director – Global
    Product Management,
    ARINC

EXPERIENCES DRIVING CUSTOMER SATISFACTION AND COMMERCIAL REVENUES THROUGH THE NEW TAV MOBILE APP COVERING SEVEN AIRPORTS ACROSS TURKEY, TUNISIA AND GEORGIA

  • TAV IT Binnur Onaran,
    General Manager,
    TAV IT

15.45 - 16.30
Networking Coffee Break in the Exhibition

16.30 – 17.30

Keynote Arena
EMERGENCY PLANNING AND CRISIS MANAGEMENT CEO PANEL

PANELLISTS INCLUDE:

  • DAA Declan Collier,
    CEO,
    Dublin Airport Authority
  • Narita Airport Kosaburo
    Morinaka,
    President and CEO,
    Narita International Airport Corporation,
    Japan and Second Vice President,
    ACI Asia-Pacific
  • Brussels Airport Arnaud Feist,
    CEO,
    Brussels Airport
  • CANSO Graham Lake,
    Director General,
    CANSO

Close of Conference

19.30 – 23.00

GALA DINNER
AT EMIRATES PALACE

Hosted by:

ADAC

host

Conference programme for Wednesday 30 November 2011

Keynote Arena

09.00 – 10.00

Keynote Arena

Keynote Presentations from:

  • Malasya Airports Tan Sri Bashir,
    Managing Director,
    and President, ACI Asia-Pacific
  • Fast Future Research Rohit Talwar,
    Global Futurist,
    CEO and Founder
    Fast Future Research

10.00 – 10.45
Networking Coffee Break in the Exhibition

10.45 – 12.15

Third Working Session
IT LEADERS PANEL DISCUSSION

Chairman's opening presentation:

ACHIEVING GROWTH WITH A SUSTAINABLE AGENDA

  • ADAC Michael Ibbitson,
    Vice President
    Information and Communications
    Services,
    Abu Dhabi Airports Company
Third working session

PANELLISTS:

  • SITA Jim Peters,
    Technology Officer,
    SITA
  • IATA Stephan Copart,
    Project Manager,
    Fast Travel,
    IATA
  • KLM Cees de Vos,
    Director Innovation
    Outstations and Partnerships
    KLM

PANEL DISCUSSION ADDRESSING THE FOLLOWING QUESTIONS:

  • CUPPS vs wireless interfaces
  • Should airports be investing in apps, mobile websites or social media?
  • Do airport apps create additional revenues?
  • Some passengers carry up to four wireless devices – how should airport IT infrastructure adapt to the growing number of devices with wireless capabilities?
  • What is the future for kiosks considering the rise of mobile?
  • What is the best method for passenger tracking?
  • Is virtualisation the answer to the expiration of Windows XP?
  • What is the right process for bag drop and self tagging – how many steps?
  • What is the future for the bag tag?
Fourth working session

12.15 – 13.45
Networking Lunch in the Exhibition

13.30

WORLD AIRPORT IT STANDING COMMITTEE MEETING

(for Committee Members Only)

13.45 - 15.45

Revenue Masterclass

This year's ACI Airport Exchange will also feature a Revenue Masterclass. Hosted by Simpliflying, this workshop will look at how social media can be effectively used by airports, airlines, and concessionaires to increase revenue and drive brand awareness.

Sponsored by:

15.30 – 17.30

Airport Exchange Closing Reception

Sponsored by:

Closing reception

* Invited

RELATED CONFERENCES:

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